WHAT IS A SERVICED APARTMENT?
A serviced apartment is the perfect combination between renting an apartment and staying in a hotel. An apartment that you can book on a nightly basis to include a cleaning service, with fresh towels and fresh linen every week. Apartments are fully furnished, with a fully fitted kitchen, and offer many more hotel-like services with the added luxury of preparing your own meals as and when you choose. Our serviced apartment really is home away from home.
CAN YOU SELF CHECK IN?
You will receive a check in guide three days prior to arrival. This will contain a link to our online check in service. You will be required to provide ID and a preauthorisation on a credit or debit card. Once this is complete you will be sent your digital key code to gain access to the apartment.
DO I NEED TO PAY A DAMAGE DEPOSIT?
Yes, we require a preauthorisation on a valid credit or debit card of £250.00. This is released on the day of check out and once the apartment has been inspected. It can take up to ten working days to clear and international cards may take slightly longer.
CLEANING
Kindly leave the property in a clean and tidy condition. We reserve the right to charge extra for additional cleaning. Please try to deal promptly with any spills or accidents which may leave stains. Guests are required to do their own washing up. Complimentary dish washer tablets and detergents are provided free of charge.
HOW IS HOUSEKEEPING ARRANGED?
The cleaning team prepare the apartment with clean and fresh linen. For long stay guests this service can be provided on a weekly basis.
DO YOU PROVIDE LINEN / TOWELS?
These are provided on loan for the use of the guests.
WHO PAYS FOR THE UTILITY BIILS AND COUNCIL TAX?
We do! One of the many advantages of serviced apartments is that all the utilities, council tax, TV licence, and WiFi broadband are included in your quote. There is no contact with any service providers at all.
DO YOU HAVE AIR CONDITIONING?
Yes, the heating and air conditioning is operated via a remote control.
DO YOU HAVE SMART TV’S?
Yes, our apartment a smart TV in the living area and in the bedroom.
ARE PETS ALLOWED IN THE APARTMENT?
Sorry, pets are not allowed in the apartment.
Are you allowed VISITORS to stay?
Overnight visitors are not permitted.
IS SMOKING allowed?
Smoking is NOT permitted in the apartment.
CAN YOU USE CANDLES?
For Health and Safety reasons, candles, oil lamps or any naked flames are not permitted in the premises.
LEAKS
Please report any leaks immediately.
FURNITURE & FITTINGS
Guests must not change, move, remove, dismantle or tamper with the heating, smoke-alarm, lights, shower, electric equipment, switches, cables, fitments or furniture. Kindly contact the management if there is a problem. The management reserves the right to change the furniture and fittings as and when necessary.
BREAKAGES
Please report breakages as soon as possible.
LOSS/DAMAGE
Guests are expected to take care of the property and to pay for damages incurred during their stay. Theft, deliberate damage, or misuse of property by guests will be charged.
POSSESSIONS
The management is not liable for the theft or damage to any property left in the apartment. Guests must take reasonable steps to secure their belongings and to lock the apartment.
NOISE
Please be considerable to the neighbours at all times including arrival and departure. Please observe the normal noise code between 11pm and 8am. The rental may be terminated without refund if a complaint is received.
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Our standard check-in time is 3.00pm on the day of arrival. On your departure day, check-out time is 10.00am. Subject to availability, early check-ins and late check outs are sometimes possible, charges apply.
IS THERE PARKING AVAILABLE?
Sadly, we do not have our own parking. However, there is pay & display parking available, as well in nearby private car parks (charges apply).
IS THERE A MINIMUM LENGTH OF STAY?
There is a 2 night minimum stay. Please contact our reservations team for all enquiries on +44 115 9172387.
CAN I LEAVE MY LUGGAGE AT THE HOTEL BEFORE CHECK-IN/AFTER CHECK-OUT?
We do not have luggage storage, however we will endeavour to accommodate a drop off service, subject to availability.
WHAT HAPPENS IF THERE IS AN EMERGENCY?
The Apartment has an ‘On Call’ service operating out of office hours that is for emergencies that cannot wait until the office is open on the following day. (Emergency telephone number will be shown on your check in guide sent via email 2-3 days prior to your arrival).
